 |
|
 |
| |
 |
 |
|
| Q. |
How do I make
my room reservation ? |
| A. |
To make reservations,
please use our Secured Online Reservation
Form available on this website.
Please ensure that you furnished
all the required information as
specified on the Reservation Form. |
| Q. |
When I submit
my reservation form, where does my
request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long will
it take the Hotel to respond to my
reservation request? |
| A. |
Within 24 hours
and not later than 36 hours. If
you do not receive your respond
with 36 hours, please e-mail back
to us at maxcarry@tm.net.my
|
| Q. |
I don't have
24 hours to wait for confirmation.
What can I do? |
| A. |
|
| Q. |
What happen
if after 36 hours we do not receive
any respond from you? |
| A. |
As you are
aware this booking is via online
and there are many possible factor
that your reservation does not reached
us may be due to server’s error
or due to some other technical problem.
Please e-mail back to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know
my reservation is confirmed? |
| A. |
When you received
our acknowledgement via the e-mail
or fax within 24 hours and not later
than 36 hours. Reservations are
deemed secured if guaranteed with
credit card or a prepaid Cash Deposit
into the hotel's Bank Account. |
| Q. |
After filling
up and submission of my Reservation
Form how do I know if my reservation
is confirmed? |
| A. |
Within 24 hours and not later than
36 hours, you will be contacted by
e- mail informing you on the status
of your reservation. |
Q. |
How
do you respond back to us on our
confirmation ? |
A. |
We shall be
responding back to you via e-mail.
We do not call or we do not fax
to you unless requested to do so.
Please ensure that you furnish to
us an accurate e-mail address/es. |
| Q. |
We seem to unable
to locate your telephone number on
this website ? |
| A. |
This website
and the rates displayed on this
website are specially formulated
for Internet Booking Only. Guest
that calls in at the hotel shall
not be entitled to our Internet
Promotional Rates. This is the reason
why we do not furnish Telephone
contact. |
| Q. |
What happens
if I encounter problem with my reservation
upon checking-in? |
| A. |
It is advisable
for you to quote your confirmation
number if you were given one but
if you were not, it would be advisable
for you to print out the confirmation
letter and bring along. |
| Q. |
What do I need
upon checking-in ? |
| A. |
If you are given a confirmation
number please quote it during checking-
in and if you do not it would be advisable
for you to print out the confirmation
letter and bring along. |
| Q. |
How far ahead
should I make the reservations? |
| A. |
At least 72 hours before arrival
date. |
| Q. |
Is it advantages
for us to book early ? |
A. |
Yes it would
as most of the time we are always
fully booked. In order not to get
disappointed please make your booking
as early as possible. |
| Q. |
During the reservation
I gave my credit card details but
upon checking in I decide to pay cash.
Is this possible ? |
| A. |
Yes this is
possible. We do not collect payment
online. We do not deduct from your
credit until you arrive at the hotel/resort,
the credit card details is merely
to guarantee your reservation only.
You may pay cash upon check in instead. |
| Q. |
What are the
means for us to guarantee our booking
? |
| A. |
To guarantee
your booking we would request for
your credit card details. For those
without credit card details we would
instruct then to make a cash deposit
into the house’s bank account. Please
indicate in the Reservation Form
that you wish to pay by Cash. |
| Q. |
Which would
you prefer us to use to guarantee
our reservation, by Credit Card or
Cash Deposit ? |
| A. |
Depending where
you are from, if you are from Overseas
we would prefer Credit Card due
to the troublesome procedures of
having to go to the nearest compatible
banks to make the cash deposit.
To make your reservation and confirmation
process easier and faster we would
prefer Credit Card. |
| Q. |
If we do not
have a Credit Card can we make our
reservations via your Online Reservation
Form and what are the procedures ?
|
| A. |
Yes you can
make your reservations via our Online
Reservation Form. The procedures
would be as follows. You are to
fill up our Online Reservation Form
and please indicate to us that you
are paying by Cash. We shall give
you further instruction on how to
make your Cash Deposit into our
hotel/resort Bank Account during
the confirmation stages. |
| Q. |
Do you collect
payment during the Reservation stages
? |
| A. |
No we do not
collect payment during the reservations
stages. During reservation stage
we need your credit card details
for the main reason to guarantee
your reservation. |
| |
|
| |
|
| Cancellation
Policy |
| |
| Q. |
How do I change
or cancel my reservations ? |
| A. |
Through the
telephone, facsimile or e-mail.
Please specify your Confirmation
Number, Name, Hotel/Resort, Check
In Date and Check Out Date. We would
prefer by e-mail as it is faster
to do so. |
| Q. |
What is you
hotel/resort's Cancellation Policy
and what are the penalty if we defaulted
? |
| A. |
Our Cancellation
Policy and Penalty Charges if any,
are contained within this website
either on the Accommodation or Room
& Rates or Promotional Packages
Page. Please look for these information
within this site. |
| |
|
| |
|
| Payments
|
| |
| Q. |
What credit
card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
| A. |
Any major credit card is acceptable
here. |
| Q. |
Do your hotel/resort
accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron
Card. |
| Q. |
When do I have
to include my credit card number?
|
| A. |
When you fill up our Secured Online
Reservation Form to guarantee your
reservations. |
| Q. |
Is it safe to
use my credit card? |
| A. |
Yes, Our Secured Online Reservation
Forms are encrypted. |
| Q. |
Why do you need
my credit card number and expiry date? |
| A. |
To guarantee the reservation during
peak period or late arrival. |
| |
|
| |
|
| Rooms
& Rates |
| |
| Q. |
Based on the
rates offered on your website, is
it possible for us to ask for special
discount ? |
| A. |
Rates portray
on this website are our Internet
Promotional Rates. It is the discounted
rates meant for Internet booking
only. Only bookings made via this
website are entitled to these Internet
Rates. |
| Q. |
What about special
discounts? |
| A. |
No discount will be given based
on these Internet Promotional Rates.
Please look for our Promotional Packages
if any. It would be cheaper. |
| Q. |
We are Airlines
Staffs, are we entitled to Airlines
Rates? |
| A. |
We do not have
rates for Airlines staffs, please
make booking through your respective
airlines for rates accorded to the
respective airlines if any. Our
rates are Promotional Internet rates. |
| Q. |
We are Malaysian
Government Staff, are we entitled
to special rates ? |
| A. |
No. Our rates
are special Internet Promotional
rates. Please check with the respective
department if there are any special
rates accorded to Malaysian Government
staffs. |
| Q. |
We
are Government Employees of a Foreign
Government, are we
entitled for a special rates
? |
| A. |
No. We do not
have any special rates for Government
Employees from a foreign government. |
| Q. |
What are the
check-in & checkout times for
a room? |
| A. |
Check-in time is 2.00 p.m and check
out time is at 12.00 p.m. |
| Q. |
What is the
earliest time I can check-in into
the hotel room ? We will be arriving
at the hotel/resort early in the morning? |
| A. |
Our normal
Check-In time is 2.00pm. Our earliest
Check-In time is 12.00 noon. Early
check-in are subject to availability
of rooms. |
| Q. |
Do you have
Baby Cot ? |
| A. |
Yes we have baby cot and we provide
baby cot free of charge. Please enquire
at the reception upon check-in. |
| Q. |
We will be arriving
at 5.00 am in the morning, if we check-in
at this time, do you consider this
as 1 night? |
| A. |
Yes. Our new day starts at 6.00
am. |
| Q. |
Our flight home
is at 12.00 am, we would like to check
out late at 8.00pm, What is your rate
for late check out? |
| A. |
The normal room rates available
on the website applies. |
| Q. |
We
will be arriving at the Hotel at
roughly around 3.00am, so can we
check in at that time? |
| A. |
Yes, but you
shall be charged in accordance to
the rates shown on this website.
Please indicate in your reservation
form your arrival time. |
| Q. |
We
are aware that your check out time
is 12.00 noon but due to our late
flight, we wish to stay on until
3.00pm. Is this chargeable ? |
| A. |
Late check
out until 3.00 pm are usually not
chargeable but is always subject
to availability of rooms. Please
indicate in your reservation form
as we may be able to accommodate
your request free-of-charge if room
are available. |
| Q. |
We
are aware that your check in time
is at 2.00 pm, but we would like
to check in at 10.00 am, is this
chargeable ? |
A. |
Early Check
in are usually not chargeable but
is always subject to availability
of rooms. Please indicate in your
reservation form as we may be able
to accommodate your request free-of-charge
if room are available. |
| |
|
| |
|
| Location |
| |
| Q. |
What are the
directions to the Hotels? |
| A. |
Our location map is available on
our location
webpage within this site. |
| |
|
| |
|
| Transportation
|
| |
| Q. |
Is there a hotel
shuttle service to/from the airport? |
| A. |
Yes we do have
our Airport Transfer Vehicle but
it is chargeable. Please indicate
in the reservation form that you
require the Airport transfers. We
shall give you the quotation for
Airport Transfer during the confirmation
of your bookings. |
| Q. |
Which is cheaper,
your Airport Transfer or the Public
Transport ? |
| A. |
The public transport is obviously
cheaper. |
| |
|
| |
|
| Hotel
Facilities |
| |
| Q. |
What are the
facilities offered at your hotel ? |
| A. |
The complete
description of the hotel/resort
is available within this website.
If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my
|
| Q. |
What are the
facilities available in the rooms? |
| A. |
The complete
description of the hotel/resort
is available within this website.
If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do we need adaptors
or transformers for our electrical
devices? |
| A. |
If you are
from Asians countries, adaptors
or transformer are not needed but
advisable to carry with you as some
electrical voltage may differ. In
Malaysia, the electricity runs on
240 volts with 50-cycle system. |
| |
|
| |
|
| Malaysian
Law |
| |
| Q. |
Is there a speed
limit on the Malaysian roads and are
seat belts required? |
| A. |
Speed limits
vary on each road. The normal speed
limit on the highway is 110 km/hr.
Speed limit signboards are available
for reference. Please do not exceed
the speed limit. Seat belts are
required for the driver and the
front seat passengers. |
| Q. |
Do we need a
Malaysian Driving Permit to drive
in Malaysia. |
| A. |
If you carry
a valid International Driving License,
you may not require a Malaysian
driving license. However, please
check with the Malaysian Road and
Transport Department for further
clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving
on the same side of the road as in
U.S.A ? |
| A. |
No. In Malaysia we drive on the
left side of the road. |
| Q. |
How much can
I take currency back to the US tax-free? |
| A. |
Under the Travelers
Declaration regulation, permitted
currency limits are as follows :
A resident and a non-resident is
permitted to carry into and out
of Malaysia, RM notes not exceeding
RM1,000 per person. There is no
limit on the amount of foreign currency
notes or traveler’s cheques carried
into Malaysia by resident and a
non-resident. A resident is permitted
to carry out of Malaysia, foreign
currency notes including traveller's
cheques, not exceeding RM10,000
equivalent per person. A non-resident
is permitted to carry out of Malaysia,
foreign currency notes including
traveller's cheques, not exceeding
the amount brought in. |
| Q. |
What is the
legal drinking age? |
| A. |
18 years old. |
| Q. |
Are there any
restriction of drinking alcohol in
Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is
allowed except muslims are not allowed
to drink in public in the state
of Kelantan and Terengganu. Most
of the hotels/resorts in Kelantan
and Terengganu do not serve alcohol.
Please check with the front counter
for more info on this matter. |
| |
|
| |
|
| Travel
Document |
| |
| Q. |
Do I need a
Visa? |
| A. |
Depending upon
which country you are from. Please
check with our local representative,
embassy, consulate located in your
respective country. The following
webpage may be able to provide to
you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| |
|
| |
|
| Miscellaneous |
| |
| Q. |
Does anyone
in Kuala Lumpur speak English or any
other language? |
| A. |
English is
the common language used here.Our
national language is Bahasa Malaysia.
Malaysians commonly speak Bahasa
Malaysia, English, Mandarin, Tamil,
Cantonese, and Punjabi. |
| Q. |
Do we need to
change money before or upon arrival?
|
| A. |
For your convenience,
it always advisable to change to
local currencies as all transaction
in Malaysia will be in Ringgit Malaysia
(RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q. |
Where can I
exchange currency? |
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing
and shoe sizes the same in Malaysia
as in the US? |
| A. |
No. |
| Q. |
Are all museums
closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women have
to wear hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the
standard tipping practice in Malaysia? |
| A. |
There is no tipping practice in
Malaysia. Tipping is at your own discretion. |
| Q. |
What's the weather
like there in Malaysia ? |
| A. |
Malaysia has
an equatorial climate with uniform
temperatures throughout the year.
If you are coming to the East Coast
of Malaysia, especially to Kelantan
and Terengganu, most of the hotel
and resort along the east coast
here are closed from November to
January due to the monsoon season.
Please check with us on this information. |
| Q. |
Where can I
get information about traveling around
Malaysia ? |
| A. |
Please refer to the following website
for more details on traveling around
Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I
find details on Museums in Malaysia
? |
| A. |
|
| Q. |
Where can I
find literatures on some of the outstanding
buildings and infrastructures in Malaysia
? |
| A. |
Please refer to the following website
for outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can I
find details on Fine Dinning, Bistros,
Cafes , Delis, Restaurant, and Hawkers
Centres in Malaysia ? |
A. |
|
| Q. |
Where can I
find details on getting to Malaysia,
getting around Malaysia and getting
around Kuala Lumpur ? |
| A. |
|
| Q. |
We wish to know
more about public transport to your
hotel, where do we find the said information
? |
| A. |
|
| Q. |
Where can I
find the location map of all the major
island resorts in Malaysia? |
| A. |
Please refer to the following website
for details on location map of all
the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can I
find the list of Calendar of events
in Malaysia ? |
| A. |
Please refer to the following website
for the complete list of Malaysia’s
Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I
find details of shopping complexes
in Kuala Lumpur and in Malaysia ? |
| A. |
Please refer to the following website
for details of shopping complexes
in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I
find details of shopping complexes
on Langkawi Island ? |
| A. |
Please refer to the following website
for list of shopping complexes on
Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I
find details of Embassies and High
Commissions of Foreign Countries in
Malaysia ? |
| A. |
|
| | | | | |
